I hope you don't mind that I often send people in your area
to talk to you about the Rebel. I know you will give them the
straight story, and good advice. I try to do the same.
I know there are some unhappy customers out there, and
MAM have had problems - especially losing emails for the
last 3 months. This explains the lack of answers from them,
and I would hope, now that they are reading them again,
that anyone should be getting an answer within a few days.
They are trying to catch up on the backorders that they
can find. I would strongly urge anyone who has backorders
outstanding to please - list ALL the details, part no's, descriptions,
kit model & serial number, on a NEW email to MurTech@murphyair.com
I know it isn't the customer's fault, but the detail IS needed
because, most likely, the person who will be trying to fill
the backorder will not know anything about the past failings,
and will not have any old emails to reference.
I also know that they really short-shipped or mis-shipped
a FEW orders in the last 3 or 4 months - the people who did
that are no longer there. I've done my best to help those
folks - although I am NOT an employee of Murphy Aircraft.,
and never have been, my company DID write up the order
for one of them. Like you, I do my best to help builders
whenever I can.
All of my recent comments on this list have been my own
personal views - when I am speaking for my company, I will
include it in my signature line. I do wear 2 hats, but I would
like to think that I'm still allowed to speak as a Rebel owner...
I have purchased 2 Rebels and a set of amphibs from
Murphy Aircraft, as well as 2 more Rebels and lots of parts,
over the last 20 years. Like you, I always got the parts I ordered.
I always enjoyed talking to Colleen - she really looked after people !!
My hope is to offer that level of customer support here at PAS.
Murphy Aircraft is a dedicated kit supplier to my company,
Patterson AeroSales, just as they were a kit supplier directly to you
in the past. I have just as much interest in making sure the
customer (my company, and ultimately, the kit buyer) is satisfied,
as anyone - maybe more ! My living depends on it ...
I will continue to do as much as I can to help people to get
kits, and get flying the great aircraft that Murphy Aircraft
produce. Like you, I really love the Rebel !
I welcome any positive suggestions for things
that I can do to make dealing with Patterson AeroSales
a better experience. I can only answer what or why for
my company - I have no control over others. I can only say
what little I do know ... and share my understanding of
their circumstances.
--
......bobp
bobp@prosumers.ca
http://www.PattersonAeroSales.com
http://bpatterson.qhealthbeauty.com
http://apatterson2.ordermygift.com
Any views expressed in this message are those of the individual sender
and do not necessarily reflect the views of any other entities or persons.
Any action taken as a result of the contents of this email is totally the
responsibility of the reader.
-------------------------------orig.-------------------------
On Monday 09 November 2009 01:52, Simon Smith wrote:
The moaners couldn't be more effective if they WANTED them to close !
Sorry - just fed up ! They ARE trying to satisfy people,
just give them a chance .....
----------------------------------------------------------------------------------------
Don't you think there a lot of fed up customer's out there that want to be
able to finish aircraft now that they may be laid off or have no job at
all? Some have been waiting for parts for a long time.
I own two Rebel's neither of which were purchased from MAM but I have
purchased two float kits from them and parts at various times and
shortages were all received, but then I was able to talk with someone at
MAM within a day or two. If your looking to buy a kit or project from a
second or third owner take your time to inventory everything and take
someone along that is familier with the type of aircraft your buying if
you can. Just my 2c worth.
Si
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!!! If I only had a bigger oven.... or could figure out how to 