Windshields

[Simon Smith]

LP does NOT deal directly with the public ! Stop bothering them ! They do deal directly with the public they are a great company they just won't sell you a windshield with out a PO from MAM. If you have a problem with a windshield or windows they are glad to help.They do answer the phone and return e-mails.

If you'd been reading the emails, Keith, you'd realize that the
process is:

1. Order your windshield from Murphy. Same as before.
2. Murphy issues a Purchase Order to LP with your address, etc. Same as before.
3. Murphy advises you of the P.O. number. Requires an phone call or e-mail from MAM.
4. You contact LP WITH the P.O. number, and arrange payment
for that order directly to LP. Give LP your credit card number and LP sends the mark up to MAM instead of MAM sending money to LP. Actually better for the U.S. customer no exchange fees on the credit card

You all should realize that this is an enormous inconvenience
for LP, and entirely unnecessary ! I don't see any inconvenience for LP. Murphy made these arrangements
solely to accommodate a few 'moaning minnies' who were worried
about their money, (and your not worried about your money?) and implied they didn't trust Murphy !!!!

Several steps, I see one extra step for LP and MAM and a lot of wasted time and expense,? could be saved by
just ordering from Murphy and giving your credit card number
to them, as was always the practice in the past.

These same 'moaning minnies' seem to be discouraging anyone
from dealing with Murphy. This is unfortunate, as it is really
preventing/slowing them from getting back into full production.
We have enough orders for a run of floats - but now everybody
is worried they may not get them .... NOBODY has ever ordered
a kit from Murphy and NOT received it ! Yes, they have had
problems with shipping errors and lost emails, and they are
working to fix that - hence this windshield arrangement.
If there is no trust, they are out of business ....

The moaners couldn't be more effective if they WANTED them to close !

Sorry - just fed up ! They ARE trying to satisfy people,
just give them a chance .....

Don't you think there a lot of fed up customer's out there that want to be able to finish aircraft now that they may be laid off or have no job at all? Some have been waiting for parts for a long time.

I own two Rebel's neither of which were purchased from MAM but I have purchased two float kits from them and parts at various times and shortages were all received, but then I was able to talk with someone at MAM within a day or two. If your looking to buy a kit or project from a second or third owner take your time to inventory everything and take someone along that is familier with the type of aircraft your buying if you can. Just my 2c worth.

Si

--
......bobp
bobp@prosumers.ca
http://bpatterson.qhealthbeauty.com
http://apatterson2.ordermygift.com

Any views expressed in this message are those of the individual sender
and do not necessarily reflect the views of any other entities or persons.
Any action taken as a result of the contents of this email is totally the
responsibility of the reader.

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[Wayne G. O'Shea]

The good news.. I got one!

The Bad news.. I was supposed to get FIVE.

Brokerage paid to the import broker.... GST paid AGAIN on the value of 5
windshields.. and unfortunately LP Aero slapped "FedEx Freight" Pro number
stickers on Ron Leathers box. Truck was supposed to come yesterday and then
they called mid day to say they didn't put it on the truck for delivery as I
had to make an "appointment" for a delivery time. So today I waited around
to meet the FedEx Freight truck during my allotted appointment time.. and it
shows up 6 hours late!! Then I open the box to make sure they're not
broken..... to find only one windshield and stand there scratching my head.
Truck drives away and then I notice the big sticker on the box that says Ron
Leather.. his town written on each side of the box even !

Thankfully I had Ron's number... hoping he had my windshields and that he
was home, but no... his is "supposedly" sitting on the dock in PA waiting
for him to find a broker to import it. So another GOOD.....now Ron doesn't
have to worry about how to get his to Canada at least.

Ron had just been talking to LP an hour before I called him and he gave me a
number and contact. Called... Jerry (sp) and she blurted something to the
effect of "you've got to be shittin me".... and I said I wish I was. Told
her that I hoped mine were still sitting there and not shipped FedEx to
someone in California or something. She called me right back and luckily
mine are still there... and are to be on a truck today or first thing in the
am. Of course we'll have to pay brokerage fees again.. gst on Ron's value
this time is the plan and then the worst part...screwing around with FedEx
Freight again. They'd just better get here before I leave town on
Wednesday!!

Okay.. I'm vented... and can laugh about it, or is that just a disguise to
stop the tears...

Wayne






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