It is my opinion that putting this on Bob to answer is unfair. Bob has been
happily interacting with customers, builders, owners and all the like for
near two decades. Bob has put in his personal time without a second
thought, not because he had to, but because he chose to do so. Yes Bob was
asked by Murphy to take on the role of Sales and Marketing, because he was
always in the public eye, attended most of the air shows and interacted with
aircraft enthusiasts on a regular basis. The fact of the matter is MAM
didn't have the resource to have a full time sales and marketing staff.
I'm not going to put the onus on Bob to answer for the actions of MAM, nor
do I think anyone else should. The answers to your questions should be
answered by MAM. I will forward your blog to Darryl Murphy for a reply or
not.
I'm glad to hear you resurrected your Rebel with the help of your Father and
Brother, very well done. But as most builders/owners know if they are
unable to obtain parts from MAM, there are other resources to get parts,
whether it is to make it yourself (as you had done) or enlist the help of
people like Wayne O, Bob P or myself. Nobody is left out there to hang.
Just my 2 Canadian cents worth and my personal position with your "MAM - ?
For Bob P".
Cheers,
Jeff
On Tue, Oct 27, 2009 at 9:11 PM, <james.smith@dcsol.com> wrote:
Bob,
I can understand the your desire to try and minimize and or eliminate the
very
critical discussion of MAM's shortcomings on this public forum - especially
since this is the ONLY place any aviation enthusiast can get ANY
information
regarding Murphy products since communication from the factory itself is
non-
existent. I myself have experienced the frustrations regarding needed
parts
for the rebuild of my Rebel and have also posted critical comments about
Murphy's inability to meet even basic business expectations like answering
phones, emails or heaven forbid actuallly being able to ship parts.
Luckily for
me, I have a very talented Dad and Brother who have the ability and desire
to overcome all of these obsticles which resulted in my Rebel returning to
the
air this past August after 3 years of work.
On September 15, 2008, Murphy posted a letter on their website that named
you as the new sales and marketing arm for Murphy and that all future kit
production would be completed based on an accumulated order basis - once
10 kits orders were accumulated with appropriate financing/deposits, a
production run would be started with kit shipment anticipated 8-10 weeks
later. So in the last 14 months, as best I can tell, Murphy has had
exactly
ONE production run of any kits - the Maverick run that started in Jan/Feb
of
this year. You continually post on this forum that they are running a
skeleton
staff and up to their A** in Aligators. Now for my simple but sincere
question, and I'm hoping you will answer truthfully for all of the Murphy
enthusiasts on this site. What exactly are they working on? Because it is
very apparent - it isn't kit production or parts manufacturing to satisfy
their
extensive backorder list.
James Smith
Rebel 424R
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