Clay,
A tale of my experience with ACS Products Co. (subsidiary of Aircraft Spruce):
I have a Sensenich wood prop to install on my Rebel. In June of '04 I placed
an order to Aircraft Spruce for a BN-3 Spinner Kit (12"D x 13 1/4"L) which
Charley Denney at Sensenich had recommended. The BN-3 has both a front and
rear bulkhead.
It takes about 8-10 weeks for ACS Products Co. to manufacture the kit. When I
finally received it, it was badly damaged. The box had been crushed at one
end. The box was just barely big enough for the major diameter of the spinner
so the packing peanuts were of no help. A call to Aircraft Spruce and they
arranged to have UPS pick it up and return it at no charge to me. All I had
to do was wait another 8-10 weeks for a new spinner to be built.
The new spinner arrived in good shape except the front bulkhead was of too
small a diameter, leaving nearly an inch of space between my prop face and
the front bulkhead. I placed a call to ACS Products directly and was told I
probably received the wrong size front bulkhead. They advised me to ship the
bulkhead back (my expense)and they would ship me the correct size.
Approximately 4-6 weeks later I received the new front bulkhead. It was
exactly the same size as the one I had returned!
At this point I was getting pretty pissed off at ACS Products. I placed a
call to Aircraft Spruce Customer Service, told them my problem, asked them to
refund or replace the BN-3 with a BN-2 (10 3/4"D x 10"L and only one rear
bulkhead!).
Aircraft Spruce was very cooperative, gave me a return authorization to
return the BN-3 spinner kit (my expense, again), subsequently credited my
money back to my account, at which time I (very reluctantly) placed an order
for the BN-2 spinner kit.
Another 8-10 weeks to wait and I just recently received the BN-2 spinner,
nearly 8 months after I placed the original order. Consequently I have
nothing good to say about ACS Products Co. However, I know of no one else
that makes an aluminum spinner for experimental aircraft, so if metal is what
you want, it seems we are stuck with ACS Products.
I might also mention that with my 4D cowl (MC-3B nosebowl) the BN-3 was much
too long IMO, and made the aircraft look like it had a 'Jimmy Durante' nose.
Just FYI. Hope it helps.
Roger Hoffman #687R
Eugene, OR USA!
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