The Murphy Builders Site

I had a hard time getting through to them as well. Finally got an E-mail back saying they are a little short staffed right now. I also heard that they were reorganizing the factory and a lot of people were tied up with that and not answering phones or E-mail


Dave J
Rebel 414 (under construction)> From: dltuck53@hotmail.com> To: rebel-builders@dcsol.com> Subject: [rebel-builders] Murphy Air> Date: Wed, 10 Oct 2007 16:49:37 -0400> > > Does anyone know what is going on at Murphy? I have been trying to get to someone since Monday and no one seems to be home?> Trying to order some parts.> Thanks Dave T > Rebel 009> _________________________________________________________________> Peek-a-boo FREE Tricks & Treats for You!> http://www.reallivemoms.com?ocid=TXT_TAGHM&loc=us> > > > -----------------------------------------------------------------> List archives located at: https://mail.dcsol.com/login> username "rebel" password "builder"> Unsubscribe: rebel-builders-unsubscribe@dcsol.com> List administrator: mike.davis@dcsol.com> -----------------------------------------------------------------> > >
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Hello

I don't know for parts, but for tech. support I have been answered the day
after in the last 2 weeks...which is reasonable in my 2 cents opinion

Jean
Rebel 747R

Jean Poirier
Pr

Monday was our thankgiving day so they'd be closed then. I don't know where
they are now though.


At 07:58 AM 10/11/2007 -0400, you wrote:
[quote]Hello

I don't know for parts, but for tech. support I have been answered the day
after in the last 2 weeks...which is reasonable in my 2 cents opinion

Jean
Rebel 747R

Jean Poirier
Pr

This is day 4 now I just tried both sale and general info, and parts! all I get is pre-recorded messages. I have left 4 days of phone calls there and not one reply?? Yes I did see the holiday on Monday.
Is Murphy having money problems?
Thanks
Dave> From: jean.poirier@oxyportneuf.com> To: rebel-builders@dcsol.com> Subject: RE: [rebel-builders] Murphy Air> Date: Thu, 11 Oct 2007 07:58:31 -0400> > Hello> > I don't know for parts, but for tech. support I have been answered the day> after in the last 2 weeks...which is reasonable in my 2 cents opinion> > Jean> Rebel 747R> > Jean Poirier> Pr

We called Murphy yesterday twice and got a person each time

On 11-Oct-07, at 4:59 PM, David L. Tuck wrote:

[quote]
This is day 4 now I just tried both sale and general info, and
parts! all I get is pre-recorded messages. I have left 4 days of
phone calls there and not one reply?? Yes I did see the holiday on
Monday.
Is Murphy having money problems?
Thanks
Dave> From: jean.poirier@oxyportneuf.com> To: rebel-
builders@dcsol.com> Subject: RE: [rebel-builders] Murphy Air> Date:
Thu, 11 Oct 2007 07:58:31 -0400> > Hello> > I don't know for parts,
but for tech. support I have been answered the day> after in the
last 2 weeks...which is reasonable in my 2 cents opinion> > Jean>
Rebel 747R> > Jean Poirier> Pr

Hi Dave !

Many large companies now rely on voice mail systems.
Get used to it !! If you want the most reliable way to order
parts, send an email to : shipping@murphyair.com
An email can be printed, and is likely to be much more
accurate than a verbal description.... They will call
or email back if there are any questions !

Murphy is re-organizing to improve production and
service. Much as the staff enjoy chatting with you about
your project & progress, they found it was taking up so
much of their day that they were falling behind on serving
all the other builders ..... So - they now have a voice-mail
system - like many other companies. It means you have to
boil your request down to a few sentences, and wait for a
call or email back..... OR - send an email to start with !

Just because you can't get to talk to someone the
minute you want to is no reason to start rumours !


<down off soap box >

OK - I'll take my meds now........ :-) ;-)

--
......bobp
http://www.prosumers.ca
http://bpatterson.qhealthbeauty.com
http://apatterson2.qhealthzone.com
http://apatterson2.ordermygift.com

-------------------------------orig.-------------------------
On Thursday 11 October 2007 20:59, David L. Tuck wrote:

This is day 4 now I just tried both sale and general info, and parts! all I
get is pre-recorded messages. I have left 4 days of phone calls there and
not one reply?? Yes I did see the holiday on Monday. Is Murphy having money
problems?
Thanks

------------------------------------------------

Dave> From: jean.poirier@oxyportneuf.com> To: rebel-builders@dcsol.com>
Subject: RE: [rebel-builders] Murphy Air> Date: Thu, 11 Oct 2007 07:58:31

Hello> > I don't know for parts, but for tech. support I have been
answered the day after in the last 2 weeks...which is reasonable in my 2
cents opinion>

Jean> Rebel 747R>

Jean Poirier> Pr

I talked to them yesterday too, to check on parts. I didn't get through the
first time either, and had to wait for a call back, but that is nothing out
of the ordinary. I think they are just a little busy these days.

Walter

-----Original Message-----
From: mike.davis@dcsol.com [mailto:mike.davis@dcsol.com] On Behalf Of Bob
Patterson
Sent: Saturday, October 13, 2007 10:10 AM
To: rebel-builders@dcsol.com
Subject: Re: [rebel-builders] Murphy Air


Hi Dave !

Many large companies now rely on voice mail systems.
Get used to it !! If you want the most reliable way to order
parts, send an email to : shipping@murphyair.com
An email can be printed, and is likely to be much more
accurate than a verbal description.... They will call
or email back if there are any questions !

Murphy is re-organizing to improve production and
service. Much as the staff enjoy chatting with you about
your project & progress, they found it was taking up so
much of their day that they were falling behind on serving
all the other builders ..... So - they now have a voice-mail
system - like many other companies. It means you have to
boil your request down to a few sentences, and wait for a
call or email back..... OR - send an email to start with !

Just because you can't get to talk to someone the
minute you want to is no reason to start rumours !


<down off soap box >

OK - I'll take my meds now........ :-) ;-)

--
......bobp
http://www.prosumers.ca
http://bpatterson.qhealthbeauty.com
http://apatterson2.qhealthzone.com
http://apatterson2.ordermygift.com

-------------------------------orig.-------------------------
On Thursday 11 October 2007 20:59, David L. Tuck wrote:

This is day 4 now I just tried both sale and general info, and parts! all

I

get is pre-recorded messages. I have left 4 days of phone calls there and
not one reply?? Yes I did see the holiday on Monday. Is Murphy having

money

problems?
Thanks

------------------------------------------------

Dave> From: jean.poirier@oxyportneuf.com> To: rebel-builders@dcsol.com>
Subject: RE: [rebel-builders] Murphy Air> Date: Thu, 11 Oct 2007 07:58:31

Hello> > I don't know for parts, but for tech. support I have been
answered the day after in the last 2 weeks...which is reasonable in my 2
cents opinion>

Jean> Rebel 747R>

Jean Poirier> Pr

email contact with Paul about my order was quick and straight forward
too........

Dieter

778R not much progress lately :-(

----- Original Message -----
From: "Walter Klatt" <Walter.Klatt@shaw.ca>
To: <rebel-builders@dcsol.com>
Sent: Saturday, October 13, 2007 8:00 PM
Subject: RE: [rebel-builders] Murphy Air

I talked to them yesterday too, to check on parts. I didn't get through the
first time either, and had to wait for a call back, but that is nothing
out
of the ordinary. I think they are just a little busy these days.

Walter

-----Original Message-----
From: mike.davis@dcsol.com [mailto:mike.davis@dcsol.com] On Behalf Of Bob
Patterson
Sent: Saturday, October 13, 2007 10:10 AM
To: rebel-builders@dcsol.com
Subject: Re: [rebel-builders] Murphy Air


Hi Dave !

Many large companies now rely on voice mail systems.
Get used to it !! If you want the most reliable way to order
parts, send an email to : shipping@murphyair.com
An email can be printed, and is likely to be much more
accurate than a verbal description.... They will call
or email back if there are any questions !

Murphy is re-organizing to improve production and
service. Much as the staff enjoy chatting with you about
your project & progress, they found it was taking up so
much of their day that they were falling behind on serving
all the other builders ..... So - they now have a voice-mail
system - like many other companies. It means you have to
boil your request down to a few sentences, and wait for a
call or email back..... OR - send an email to start with !

Just because you can't get to talk to someone the
minute you want to is no reason to start rumours !


<down off soap box >

OK - I'll take my meds now........ :-) ;-)

--
......bobp
http://www.prosumers.ca
http://bpatterson.qhealthbeauty.com
http://apatterson2.qhealthzone.com
http://apatterson2.ordermygift.com

-------------------------------orig.-------------------------
On Thursday 11 October 2007 20:59, David L. Tuck wrote:

This is day 4 now I just tried both sale and general info, and parts! all

I

get is pre-recorded messages. I have left 4 days of phone calls there and
not one reply?? Yes I did see the holiday on Monday. Is Murphy having

money

problems?
Thanks

------------------------------------------------

Dave> From: jean.poirier@oxyportneuf.com> To: rebel-builders@dcsol.com>
Subject: RE: [rebel-builders] Murphy Air> Date: Thu, 11 Oct 2007 07:58:31

Hello> > I don't know for parts, but for tech. support I have been
answered the day after in the last 2 weeks...which is reasonable in my 2
cents opinion>

Jean> Rebel 747R>

Jean Poirier> Pr

Bob by no means was I trying to start any rumors!!
Just trying to order some parts. I have now been in contact with Paul and my parts are on there way Monday.
Dave> From: beep@sympatico.ca> To: rebel-builders@dcsol.com> Subject: Re: [rebel-builders] Murphy Air> Date: Sat, 13 Oct 2007 17:10:08 +0000> > > Hi Dave !> > Many large companies now rely on voice mail systems.> Get used to it !! If you want the most reliable way to order> parts, send an email to : shipping@murphyair.com> An email can be printed, and is likely to be much more> accurate than a verbal description.... They will call> or email back if there are any questions !> > Murphy is re-organizing to improve production and> service. Much as the staff enjoy chatting with you about> your project & progress, they found it was taking up so> much of their day that they were falling behind on serving> all the other builders ..... So - they now have a voice-mail> system - like many other companies. It means you have to> boil your request down to a few sentences, and wait for a> call or email back..... OR - send an email to start with !> > Just because you can't get to talk to someone the>
minute you want to is n
o
reason to start rumours !> > > <down off soap box >> > OK - I'll take my meds now........ :-) ;-)> > -- > ......bobp> http://www.prosumers.ca> http://bpatterson.qhealthbeauty.com> http://apatterson2.qhealthzone.com> http://apatterson2.ordermygift.com> > -------------------------------orig.------------------------- > On Thursday 11 October 2007 20:59, David L. Tuck wrote:> > This is day 4 now I just tried both sale and general info, and parts! all I> > get is pre-recorded messages. I have left 4 days of phone calls there and> > not one reply?? Yes I did see the holiday on Monday. Is Murphy having money> > problems?> > Thanks> ------------------------------------------------> > Dave> From: jean.poirier@oxyportneuf.com> To: rebel-builders@dcsol.com>> > Subject: RE: [rebel-builders] Murphy Air> Date: Thu, 11 Oct 2007 07:58:31> > > Hello> > I don't know for parts, but for tech. support I have been> > answered the day after in the last 2 weeks...which is reasonable in my 2> > cents opinion>
> > > Jean> Rebel 747R
[quote]
[quote][quote][quote]Jean Poirier> Pr

Unfortunately, I have had this very same experience when trying to order
parts from Murphy. Repeated calls and emails requesting information and
pricing on parts and no response to either. This was before Murphy's new
customer service program "Let voice-mail get it". While voice-mail serves an
important purpose in business, it is not a customer service program.

All told, last January it took Murphy 5 weeks to get me a quote on parts for
my Rebel and just last month it took 4 phone calls and two emails to get a
quote on replacement gear saddles for my spring gear. And don't even get
me started on the price of said parts.

James Smith


On 10/13/2007 8:10 AM, beep@sympatico.ca wrote to rebel-builders:

->
-> Hi Dave !
->
-> Many large companies now rely on voice mail systems.
-> Get used to it !! If you want the most reliable way to order
-> parts, send an email to : shipping@murphyair.com
-> An email can be printed, and is likely to be much more
-> accurate than a verbal description.... They will call
-> or email back if there are any questions !
->
-> Murphy is re-organizing to improve production and
-> service. Much as the staff enjoy chatting with you about
-> your project & progress, they found it was taking up so
-> much of their day that they were falling behind on serving
-> all the other builders ..... So - they now have a voice-mail
-> system - like many other companies. It means you have to
-> boil your request down to a few sentences, and wait for a
-> call or email back..... OR - send an email to start with !
->
-> Just because you can't get to talk to someone the
-> minute you want to is no reason to start rumours !
->
->
-> <down off soap box >
->
-> OK - I'll take my meds now........ :-) ;-)
->
-> --
-> ......bobp
-> http://www.prosumers.ca
-> http://bpatterson.qhealthbeauty.com
-> http://apatterson2.qhealthzone.com
-> http://apatterson2.ordermygift.com
->
-> -------------------------------orig.-------------------------
-> On Thursday 11 October 2007 20:59, David L. Tuck wrote:
-> > This is day 4 now I just tried both sale and general info, and parts! all I
-> > get is pre-recorded messages. I have left 4 days of phone calls there
and
-> > not one reply?? Yes I did see the holiday on Monday. Is Murphy having
money
-> > problems?
-> > Thanks
-> ------------------------------------------------
-> > Dave> From: jean.poirier@oxyportneuf.com> To: rebel-
builders@dcsol.com>
-> > Subject: RE: [rebel-builders] Murphy Air> Date: Thu, 11 Oct 2007
07:58:31
->
-> > Hello> > I don't know for parts, but for tech. support I have been
-> > answered the day after in the last 2 weeks...which is reasonable in my 2
-> > cents opinion>
-> > > Jean> Rebel 747R>
-> > > > Jean Poirier> Pr

They have "Call Display" Dave ! LOL

----- Original Message -----
From: "David L. Tuck" <dltuck53@hotmail.com>
To: <rebel-builders@dcsol.com>
Sent: Thursday, October 11, 2007 4:59 PM
Subject: RE: [rebel-builders] Murphy Air


[quote]
This is day 4 now I just tried both sale and general info, and parts! all
I get is pre-recorded messages. I have left 4 days of phone calls there
and not one reply?? Yes I did see the holiday on Monday.
Is Murphy having money problems?
Thanks
Dave> From: jean.poirier@oxyportneuf.com> To: rebel-builders@dcsol.com>
Subject: RE: [rebel-builders] Murphy Air> Date: Thu, 11 Oct 2007
07:58:31 -0400> > Hello> > I don't know for parts, but for tech. support I
have been answered the day> after in the last 2 weeks...which is
reasonable in my 2 cents opinion> > Jean> Rebel 747R> > Jean Poirier>
Pr