MAM Customer Satisfaction - was SAFETY ALERT SR/Moose Quick

[N223RV]

I'm just a lurker on this e-mail list as I dream of one day building a Moose
and flying to Alaska, but it seems to me that there are plenty of issues
with MAM and disgruntled customers.

I anxiously went to the Murphy tent last year at SNF to get more info on the
Moose. I don't remember the name of the gentleman at the booth, but my first
impression was one of arrogance. My wife felt the same way. I was eager to
ask questions and get some information and all he was interested in was
selling me a brochure. Most companies are eager to get their pamplets and
information out to the public for free yet they feel the need to charge for it. I
understand they probably get a bunch of tire kickers, but I have built and
flew 2 planes and I'm working on my third so I have some idea of what I'm
talking about.

I hope my impressions are wrong, but I was looking for what others are
experiencing before I decide to spend my money.

-Mike Kraus
N223RV RV-4 Flying
N77EK RV-7 Flying
N213RV RV-10 Tailcone Complete, working on wings




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