New Elite wing tip, and Darryl's response to our MAM Quality
Posted: Sat Feb 18, 2012 9:09 am
Ted,
This reply pertains to your last sentence. Let me tell you exactly how
Darryl Murphy personally responded to our quick-build kit's quality
problems.
Darryl's response was that MAM would not completely back the quality of
quick build kits. Even, if the problem was contrary to what they
advertised! Even when MAM knew there some overseas manufacturing problems
with early kits. Too bad! Darryl simple response was that building MAM
aircraft is an educational learning experience.
One Lesson learned is that quick-build sometimes means rebuild. Not always
time saved.
I look forward to Sun N' Fun. Face to face, I will again discuss my kit's
quality with the MAM reps.
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This reply pertains to your last sentence. Let me tell you exactly how
Darryl Murphy personally responded to our quick-build kit's quality
problems.
Darryl's response was that MAM would not completely back the quality of
quick build kits. Even, if the problem was contrary to what they
advertised! Even when MAM knew there some overseas manufacturing problems
with early kits. Too bad! Darryl simple response was that building MAM
aircraft is an educational learning experience.
One Lesson learned is that quick-build sometimes means rebuild. Not always
time saved.
I look forward to Sun N' Fun. Face to face, I will again discuss my kit's
quality with the MAM reps.
I got a form letter in the mail from MAM saying they had new tips for
the Elite. Given the quality of the tips that came with the original
kit, I don't think I'd be inclined to buy from them, especially when
there are excellent tips already available from Dave Fife. I think MAM
is trying to expand the market for their Moose tips.
I find it interesting that Colleen has the time to sell wingtips, when
I have been waiting for an answer to a technical question for almost
three weeks, with no response from Brian or from Colleen, to whom the
question was referred.
As to the "Elaine" question, if it is true that Darryl said she had
been fired, that was certainly an inappropriate response to Paul's
problem. A good boss never badmouths an employee to a customer. A good
boss recognizes that HE is ultimately responsible for what goes on at
his company. It makes me wonder how forthright Darryl would be if a
problem were discovered with one of his planes.
Ted Hauri 577E
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