Builders Manuals- was Flaperon Control Roof Hanger on Rebel
Posted: Fri Feb 17, 2012 11:54 pm
Bruce,
I'm sorry Bruce, but I'm not going to accept that kind of reasoning. I am the
consumer. I have paid a large sum of money for a product that the
manufacturer claims to be easy for the novice builder to assemble. That large
sum of money includes a builder's manual. While I expect to have questions
during the building process, I also expect to have a builder's manual that is
correct, up to date as of the date of my kit purchase, and which is written
well enough that if I, as a novice builder, follow the directions, I won't
later have to go back and rebuild a part. 686 Rebels were purchased prior to
mine. The 'bugs' in the manual should have been worked out by the time I
purchased #687.
In the October 2003 issue of Custom Planes magazine there is an article by
Steve Whitson about a Murphy Elite built by Michael Tohikian. This article
is/was posted to the Murphy website. One sentence in this article states "His
one complaint was about the plans and instruction booklets, which Tohikian
said had a lot of mistakes".
I wonder if there were any potential buyer's of Murphy kits that changed
their minds when they read that statement? What could the monetary loss to
MAM have been? Would the loss of a single kit sale have covered the cost of
providing an adequate builder's manual?
When I read that statement, I thought that's exactly right! I can certainly
relate to that! I even fired off an email to the editor of Custom Planes. I
explained I was a builder and that I thought the Rebel was possibly the
perfect kit aircraft, were it not for the builder's manual. I still think
that.
I can't help but believe that, in this day and age of computers, digital
cameras, read/write compact discs, the internet, etc. that quick and easy
updates and revisions to the builder's manual couldn't be made and
distributed in a timely manner. Not every builder has a computer, but I bet
the majority do.
Darryl Murphy needs to be concerned with R&D and developing new products. But
he also has to invest in his builder's. After all, 'word of mouth'
advertising is a powerful medium. Especially these days. This list can be
viewed by anyone with internet access anywhere in the the world. And how many
times have complaints been made here about the builder's manual?
Anyway, I think I'm up to 4 cents worth so I'll stop now.
Roger Hoffman #687R
Eugene, OR USA!
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I'm sorry Bruce, but I'm not going to accept that kind of reasoning. I am the
consumer. I have paid a large sum of money for a product that the
manufacturer claims to be easy for the novice builder to assemble. That large
sum of money includes a builder's manual. While I expect to have questions
during the building process, I also expect to have a builder's manual that is
correct, up to date as of the date of my kit purchase, and which is written
well enough that if I, as a novice builder, follow the directions, I won't
later have to go back and rebuild a part. 686 Rebels were purchased prior to
mine. The 'bugs' in the manual should have been worked out by the time I
purchased #687.
In the October 2003 issue of Custom Planes magazine there is an article by
Steve Whitson about a Murphy Elite built by Michael Tohikian. This article
is/was posted to the Murphy website. One sentence in this article states "His
one complaint was about the plans and instruction booklets, which Tohikian
said had a lot of mistakes".
I wonder if there were any potential buyer's of Murphy kits that changed
their minds when they read that statement? What could the monetary loss to
MAM have been? Would the loss of a single kit sale have covered the cost of
providing an adequate builder's manual?
When I read that statement, I thought that's exactly right! I can certainly
relate to that! I even fired off an email to the editor of Custom Planes. I
explained I was a builder and that I thought the Rebel was possibly the
perfect kit aircraft, were it not for the builder's manual. I still think
that.
I can't help but believe that, in this day and age of computers, digital
cameras, read/write compact discs, the internet, etc. that quick and easy
updates and revisions to the builder's manual couldn't be made and
distributed in a timely manner. Not every builder has a computer, but I bet
the majority do.
Darryl Murphy needs to be concerned with R&D and developing new products. But
he also has to invest in his builder's. After all, 'word of mouth'
advertising is a powerful medium. Especially these days. This list can be
viewed by anyone with internet access anywhere in the the world. And how many
times have complaints been made here about the builder's manual?
Anyway, I think I'm up to 4 cents worth so I'll stop now.
Roger Hoffman #687R
Eugene, OR USA!
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