Air Transat flight AT546 Feb.8/01 to Manzanillo Mexico
Posted: Fri Feb 17, 2012 8:46 pm
For your information
This was an actual occurrence that happened. I am forwarding it to you in hopes that you become aware of potential problems that may exist in commercial travel.
This message was sent to AIR TRANSAT complaint department at this address. relationsclientele@vacancesairtransat.com (relationsclientele@vacancesairtransat.com)
Feel free to pass it on or just delete it. I'm not looking to boycott AIR TRANSAT, I'm hoping this message will get around to all commercial air travel companies to increase customer satisfaction.
We've all heard or experience the horror stories, but sometimes it can be prevented through a little extra effort by the airline companies.
Let's hope this has some impact.
To whom it may concern
The above mentioned flight was delayed 5 1/2 hours due to bad weather.
This is acceptable.
But to keep all the passengers on board for the entire waiting period is not only unconstitutional, it is in-humane.
There was no reason at all that the passengers who wanted to have a cigarette couldn't have been allowed to go to the IN TRANSIT area to do so.
I'm not a smoker, my wife is, and there were others aboard who are also.
Remember, these people pay for flights just the same as non-smokers.
The baggage handlers spent 3 hours fumbling around trying to load the baggage, so it is apparent that we weren't waiting for immediate clearance to un-dock and taxi over to the de-icing ramp. I too am a pilot, so I'm fully aware of all ramp/taxi-way/runway procedures.
On top of that, were not finished yet, we were served 1 glass of orange juice in that 5 1/2 hour period. Again I'm not complaining for myself as my sister-in-law experienced a 12 hour delay during Christmas time. I prepared myself with an assortment of snacks that I took on board in my carry-on luggage. Here, you should be thinking of the children.
Your air-line was very lucky that day as every-one aboard was very patient and well mannered. The pilot thanked everyone for their patience and understanding, but it is quite apparent that AIR TRANSAT lacked a great amount of understanding.
So, the message I can take back to my friends & family is not a good one as far as AIR TRANSAT goes.
I do hope that you put some kind of policy in motion to take action in the event of long delays like this in the future.
Personally I won't fly AIR TRANSAT again unless I know of policy in place to pay more consideration to the paying customer.
This message will be going out to friends and family to pass on to their connections to be aware of a possible problem in commercial aviation travel, thanks to the power of the internet.
Once again, I hope you put a policy in place to take more consideration for the paying customer.
This was an actual occurrence that happened. I am forwarding it to you in hopes that you become aware of potential problems that may exist in commercial travel.
This message was sent to AIR TRANSAT complaint department at this address. relationsclientele@vacancesairtransat.com (relationsclientele@vacancesairtransat.com)
Feel free to pass it on or just delete it. I'm not looking to boycott AIR TRANSAT, I'm hoping this message will get around to all commercial air travel companies to increase customer satisfaction.
We've all heard or experience the horror stories, but sometimes it can be prevented through a little extra effort by the airline companies.
Let's hope this has some impact.
To whom it may concern
The above mentioned flight was delayed 5 1/2 hours due to bad weather.
This is acceptable.
But to keep all the passengers on board for the entire waiting period is not only unconstitutional, it is in-humane.
There was no reason at all that the passengers who wanted to have a cigarette couldn't have been allowed to go to the IN TRANSIT area to do so.
I'm not a smoker, my wife is, and there were others aboard who are also.
Remember, these people pay for flights just the same as non-smokers.
The baggage handlers spent 3 hours fumbling around trying to load the baggage, so it is apparent that we weren't waiting for immediate clearance to un-dock and taxi over to the de-icing ramp. I too am a pilot, so I'm fully aware of all ramp/taxi-way/runway procedures.
On top of that, were not finished yet, we were served 1 glass of orange juice in that 5 1/2 hour period. Again I'm not complaining for myself as my sister-in-law experienced a 12 hour delay during Christmas time. I prepared myself with an assortment of snacks that I took on board in my carry-on luggage. Here, you should be thinking of the children.
Your air-line was very lucky that day as every-one aboard was very patient and well mannered. The pilot thanked everyone for their patience and understanding, but it is quite apparent that AIR TRANSAT lacked a great amount of understanding.
So, the message I can take back to my friends & family is not a good one as far as AIR TRANSAT goes.
I do hope that you put some kind of policy in motion to take action in the event of long delays like this in the future.
Personally I won't fly AIR TRANSAT again unless I know of policy in place to pay more consideration to the paying customer.
This message will be going out to friends and family to pass on to their connections to be aware of a possible problem in commercial aviation travel, thanks to the power of the internet.
Once again, I hope you put a policy in place to take more consideration for the paying customer.