[rebel-builders] Question for Bob P as a moaning minnie
Posted: Sun Feb 19, 2012 5:45 pm
James,
Parts delivery as a function of payment, often shifts to the builder's need
for the part. If there are two builders who ordered the same part, the one
that is "ready" for the part, gets it. They will gladly take your money
with intent to deliver when THEY believe YOU really need it. Also, this
philosophy of part's delivery is not necessarily tied to when the part was
paid for. They will gladly take as much money as you want to send them.
Parts delivery as a function of need rather than when the part is paid for
is more prevalent in smaller economically stressed companies. Moreover,
once the customer has "bought into the total product", this delivery
according to need can actually be expected. I'm not saying it's right, just
the way it is. By the way, I think the "curve" swings in the other
direction (delivery according to payment) with companies who are more
successful like VANs. Reminds me of a marriage in some respects. There's a
customer buy-in, or commitment, that goes with the purchase. And the
supplier knows it. This is all NOT to say that there are not satisfied
customers (happy marriages), there are. It's just a matter of faith, and
often it's that "keep the faith" thing that keeps you (us) as a builders
going. Researching the actual kit is important, but there are other
elements to "buying" that can be discovered by talking to past and current
customers. Once you buy in, be prepared to live with what you bought into
... divorce is costly ... for YOU !! Just a few thoughts to consider. Not
all companies are the same, and certainly not all people are not the same.
Once you know ALL you are buying into, the fault is your own, if you don't
like who you married.
Bob, 612e
-----Original Message-----
From: mike.davis@dcsol.com [mailto:mike.davis@dcsol.com] On Behalf Of
james.smith@dcsol.com
Sent: Sunday, November 08, 2009 7:10 AM
To: rebel-builders@dcsol.com
Subject: [rebel-builders] Question for Bob P as a moaning minnie
Bob,
Assuming that I am one of the moaning minnies you refer to in your email
below, I again have a couple of comments.
About 2 weeks ago I asked you a question wanting to know what exactly it is
that Murphy is so busy working on since they have only had one production
run of kits of any kind in the that last 15 months. As of today, neither
you
nor a Murphy Manufacturing representative has felt compelled to answer the
question.
For the benefit of everyone on this list, I am publicly stating that I do
not
really have a "horse in this race". My Rebel is flying and Murphy does not
owe me any parts. There was material I needed from Murphy as recently as
2 months ago and I sent Murphy an email which resulted in the now normal no
response. Additionally, I did not buy my Rebel from Murphy but purchased
the completed, but non-flying aircraft from the original builder.
So Bob, here is my second question, have the 10 purchasers of the Murphy
Maverick kits produced in 2009 received 100% of their order? I should
caution you that 1 of those kits was delivered to a father and son at an
airport less than 1 mile from my work.
James Smith
Rebel 424R
From Bob P.
"LP does NOT deal directly with the public ! Stop bothering them !
If you'd been reading the emails, Keith, you'd realize that the
process is:
1. Order your windshield from Murphy
2. Murphy issues a Purchase Order to LP with your address, etc.
3. Murphy advises you of the P.O. number
4. You contact LP WITH the P.O. number, and arrange payment
for that order directly to LP.
You all should realize that this is an enormous inconvenience
for LP, and entirely unnecessary ! Murphy made these arrangements
solely to accommodate a few 'moaning minnies' who were worried
about their money, and implied they didn't trust Murphy !!!!
Several steps, and a lot of wasted time and expense, could be saved by
just ordering from Murphy and giving your credit card number
to them, as was always the practice in the past.
These same 'moaning minnies' seem to be discouraging anyone
from dealing with Murphy. This is unfortunate, as it is really
preventing/slowing them from getting back into full production.
We have enough orders for a run of floats - but now everybody
is worried they may not get them .... NOBODY has ever ordered
a kit from Murphy and NOT received it ! Yes, they have had
problems with shipping errors and lost emails, and they are
working to fix that - hence this windshield arrangement.
If there is no trust, they are out of business ....
The moaners couldn't be more effective if they WANTED them to close !
Sorry - just fed up ! They ARE trying to satisfy people,
just give them a chance ....."
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Parts delivery as a function of payment, often shifts to the builder's need
for the part. If there are two builders who ordered the same part, the one
that is "ready" for the part, gets it. They will gladly take your money
with intent to deliver when THEY believe YOU really need it. Also, this
philosophy of part's delivery is not necessarily tied to when the part was
paid for. They will gladly take as much money as you want to send them.
Parts delivery as a function of need rather than when the part is paid for
is more prevalent in smaller economically stressed companies. Moreover,
once the customer has "bought into the total product", this delivery
according to need can actually be expected. I'm not saying it's right, just
the way it is. By the way, I think the "curve" swings in the other
direction (delivery according to payment) with companies who are more
successful like VANs. Reminds me of a marriage in some respects. There's a
customer buy-in, or commitment, that goes with the purchase. And the
supplier knows it. This is all NOT to say that there are not satisfied
customers (happy marriages), there are. It's just a matter of faith, and
often it's that "keep the faith" thing that keeps you (us) as a builders
going. Researching the actual kit is important, but there are other
elements to "buying" that can be discovered by talking to past and current
customers. Once you buy in, be prepared to live with what you bought into
... divorce is costly ... for YOU !! Just a few thoughts to consider. Not
all companies are the same, and certainly not all people are not the same.
Once you know ALL you are buying into, the fault is your own, if you don't
like who you married.
Bob, 612e
-----Original Message-----
From: mike.davis@dcsol.com [mailto:mike.davis@dcsol.com] On Behalf Of
james.smith@dcsol.com
Sent: Sunday, November 08, 2009 7:10 AM
To: rebel-builders@dcsol.com
Subject: [rebel-builders] Question for Bob P as a moaning minnie
Bob,
Assuming that I am one of the moaning minnies you refer to in your email
below, I again have a couple of comments.
About 2 weeks ago I asked you a question wanting to know what exactly it is
that Murphy is so busy working on since they have only had one production
run of kits of any kind in the that last 15 months. As of today, neither
you
nor a Murphy Manufacturing representative has felt compelled to answer the
question.
For the benefit of everyone on this list, I am publicly stating that I do
not
really have a "horse in this race". My Rebel is flying and Murphy does not
owe me any parts. There was material I needed from Murphy as recently as
2 months ago and I sent Murphy an email which resulted in the now normal no
response. Additionally, I did not buy my Rebel from Murphy but purchased
the completed, but non-flying aircraft from the original builder.
So Bob, here is my second question, have the 10 purchasers of the Murphy
Maverick kits produced in 2009 received 100% of their order? I should
caution you that 1 of those kits was delivered to a father and son at an
airport less than 1 mile from my work.
James Smith
Rebel 424R
From Bob P.
"LP does NOT deal directly with the public ! Stop bothering them !
If you'd been reading the emails, Keith, you'd realize that the
process is:
1. Order your windshield from Murphy
2. Murphy issues a Purchase Order to LP with your address, etc.
3. Murphy advises you of the P.O. number
4. You contact LP WITH the P.O. number, and arrange payment
for that order directly to LP.
You all should realize that this is an enormous inconvenience
for LP, and entirely unnecessary ! Murphy made these arrangements
solely to accommodate a few 'moaning minnies' who were worried
about their money, and implied they didn't trust Murphy !!!!
Several steps, and a lot of wasted time and expense, could be saved by
just ordering from Murphy and giving your credit card number
to them, as was always the practice in the past.
These same 'moaning minnies' seem to be discouraging anyone
from dealing with Murphy. This is unfortunate, as it is really
preventing/slowing them from getting back into full production.
We have enough orders for a run of floats - but now everybody
is worried they may not get them .... NOBODY has ever ordered
a kit from Murphy and NOT received it ! Yes, they have had
problems with shipping errors and lost emails, and they are
working to fix that - hence this windshield arrangement.
If there is no trust, they are out of business ....
The moaners couldn't be more effective if they WANTED them to close !
Sorry - just fed up ! They ARE trying to satisfy people,
just give them a chance ....."
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