The Murphy Builders Site

A friend of mine purchased a used Rebel with 0-320. A crack developed in
his windshield and he has been trying to get in touch with "Murphy Parts"
for over a month. He said no on has attempted to get back in touch with
him. Can someone enlighten me as to the correct protocol to buy a new
windshield for a Murphy Rebel? Is this still possible and appx. how long
does it take to get one? Cris

A friend of mine purchased a used Rebel with 0-320. A crack developed in
his windshield and he has been trying to get in touch with "Murphy Parts"
for over a month. He said no on has attempted to get back in touch with
him. Can someone enlighten me as to the correct protocol to buy a new
windshield for a Murphy Rebel? Is this still possible and appx. how long
does it take to get one? Cris

A friend of mine purchased a used Rebel with 0-320. A crack developed in
his windshield and he has been trying to get in touch with "Murphy Parts"
for over a month. He said no on has attempted to get back in touch with
him. Can someone enlighten me as to the correct protocol to buy a new
windshield for a Murphy Rebel? Is this still possible and appx. how long
does it take to get one? Cris

Hey Bob, I'm not aiming at you on this response...

Let me get this straight. Murphy Aircraft has a customer that wants to
spend money. In other words, Murphy Aircraft has an opportunity to make
some money on the windshield transaction. Yet, "they" are going to wait
"...weeks..." to respond? So, whomever up there has so much money and so
much business that they can afford to further piss off the customer and wait
to respond?

You have to be kidding me. Don't tell me one guy is so busy he/she is
"...doing their best." If I had a customer call at 5 p.m. I'd stay until
midnight to successfully resolve their question/product need.

Ted

-----Original Message-----
From: mike.davis@dcsol.com [mailto:mike.davis@dcsol.com] On Behalf Of Bob
Patterson
Sent: Sunday, October 25, 2009 8:28 AM
To: rebel-builders@dcsol.com
Subject: Re: [rebel-builders] ordering a Rebel windshield


Hi Cris !

There was a problem with the factory 'Shipping' emails -
apparently for a couple of months ....

They are now handing ALL Parts Orders AND Tech Support at:
MurTech@murphyair.com

Ask your friend to try again at that email - he will get an
answer within a couple of weeks, and delivery likely within
another few weeks. They are still on a skelton staff, but are
making and shipping parts, as best they can.

A few new orders are starting to accumulate, so maybe
we can get a run together for Rebels and floats soon, and
call some guys back to work in November.... That will
really help speed up the parts flow.

--
......bobp
bobp@prosumers.ca

http://bpatterson.qhealthbeauty.com
http://apatterson2.ordermygift.com

Any views expressed in this message are those of the individual sender
and do not necessarily reflect the views of any other entities or persons.
Any action taken as a result of the contents of this email is totally the
responsibility of the reader.

-------------------------------orig.-------------------------
On Sunday 25 October 2009 11:09, Karen McCaffery wrote:

A friend of mine purchased a used Rebel with 0-320. A crack developed in
his windshield and he has been trying to get in touch with "Murphy Parts"
for over a month. He said no on has attempted to get back in touch with
him. Can someone enlighten me as to the correct protocol to buy a new
windshield for a Murphy Rebel? Is this still possible and appx. how long
does it take to get one? Cris

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From my point of view, at around the point that Robin Dyck and his wife
left the company, things went downhill rapidly.

We've been waiting on parts for around 3 and 5 years, and we pre-paid.
We've given up on it, and have made other arrangements.

The problem is, I like the airplane, and I just had someone ask me about
buying a Moose kit this week. I wouldn't hand Murphy a cent at this point
unless it was a COD deal. I show up in Chilliwack to pick up the box, they
get my money after I've run the inventory.

That's just plain sad. Even if they started selling kits again, they'd be
starting from the beginning, and they'd have a bunch of builders bad
mouthing the company. Frankly, I'd think Murphy's best move would be to
sell the company to someone else, but the market for kit plane companies
isn't all that great during the best of times. He might just have to dig
himself out of this by himself.

And Bob, you can't just yell and wave your hands, arguing wont make the
problem go away. You don't have the funds to do kits up front, Murphy Air
can't seem to get their business together, and I'd expect the next few years
that wont change much.





________________________________
From: Kelly M. Ewing <kelly@tru-form.ca>
To: rebel-builders@dcsol.com
Sent: Sun, October 25, 2009 2:46:41 PM
Subject: Re: [rebel-builders] What kind of business?

hey Ted I agree, in my business I take all orders seriously, however I hope
I get my back orders before anyone else gets a windshield I've been waiting
18 months. Yes 18 months.

K
kelly@tru-form.ca
Enjoy your day !


-----Original Message-----
From: "Ted Waltman" <ted@vafm.org>
Date: Sun, 25 Oct 2009 13:21:35
To: <rebel-builders@dcsol.com>
Subject: [rebel-builders] What kind of business?

Hey Bob, I'm not aiming at you on this response...

Let me get this straight. Murphy Aircraft has a customer that wants to
spend money. In other words, Murphy Aircraft has an opportunity to make
some money on the windshield transaction. Yet, "they" are going to wait
"...weeks..." to respond? So, whomever up there has so much money and so
much business that they can afford to further piss off the customer and
wait
to respond?

You have to be kidding me. Don't tell me one guy is so busy he/she is
"...doing their best." If I had a customer call at 5 p.m. I'd stay until
midnight to successfully resolve their question/product need.

Ted

-----Original Message-----
From: mike.davis@dcsol.com [mailto:mike.davis@dcsol.com] On Behalf Of Bob
Patterson
Sent: Sunday, October 25, 2009 8:28 AM
To: rebel-builders@dcsol.com
Subject: Re: [rebel-builders] ordering a Rebel windshield


Hi Cris !

There was a problem with the factory 'Shipping' emails -
apparently for a couple of months ....

They are now handing ALL Parts Orders AND Tech Support at:
MurTech@murphyair.com

Ask your friend to try again at that email - he will get an
answer within a couple of weeks, and delivery likely within
another few weeks. They are still on a skelton staff, but are
making and shipping parts, as best they can.

A few new orders are starting to accumulate, so maybe
we can get a run together for Rebels and floats soon, and
call some guys back to work in November.... That will
really help speed up the parts flow.

--
......bobp
bobp@prosumers.ca

http://bpatterson.qhealthbeauty.com
http://apatterson2.ordermygift.com

Any views expressed in this message are those of the individual sender
and do not necessarily reflect the views of any other entities or persons.
Any action taken as a result of the contents of this email is totally the
responsibility of the reader.

-------------------------------orig.-------------------------
On Sunday 25 October 2009 11:09, Karen McCaffery wrote:

A friend of mine purchased a used Rebel with 0-320. A crack developed

in

his windshield and he has been trying to get in touch with "Murphy Parts"
for over a month. He said no on has attempted to get back in touch with
him. Can someone enlighten me as to the correct protocol to buy a new
windshield for a Murphy Rebel? Is this still possible and appx. how long
does it take to get one? Cris

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I went through this a couple years ago and it is extremely frustrating to
have an aircraft stuck on the ground in the middlle of summer waiting for
a
windshield. What really bugs me is MAM doesn't even do any work to sell a
windshield, less than 5 minutes emailing me then an email to LPaero. Mine
was shipped direct so they didn't have to repackage it or anything.

At 01:21 PM 25/10/2009 -0600, you wrote:

Hey Bob, I'm not aiming at you on this response...

Let me get this straight. Murphy Aircraft has a customer that wants to
spend money. In other words, Murphy Aircraft has an opportunity to make
some money on the windshield transaction. Yet, "they" are going to wait
"...weeks..." to respond? So, whomever up there has so much money and so
much business that they can afford to further piss off the customer and
wait
to respond?

You have to be kidding me. Don't tell me one guy is so busy he/she is
"...doing their best." If I had a customer call at 5 p.m. I'd stay until
midnight to successfully resolve their question/product need.

Ted

-----Original Message-----
From: mike.davis@dcsol.com [mailto:mike.davis@dcsol.com] On Behalf Of Bob
Patterson
Sent: Sunday, October 25, 2009 8:28 AM
To: rebel-builders@dcsol.com
Subject: Re: [rebel-builders] ordering a Rebel windshield


Hi Cris !

There was a problem with the factory 'Shipping' emails -
apparently for a couple of months ....

They are now handing ALL Parts Orders AND Tech Support at:
MurTech@murphyair.com

Ask your friend to try again at that email - he will get an
answer within a couple of weeks, and delivery likely within
another few weeks. They are still on a skelton staff, but are
making and shipping parts, as best they can.

A few new orders are starting to accumulate, so maybe
we can get a run together for Rebels and floats soon, and
call some guys back to work in November.... That will
really help speed up the parts flow.

--
......bobp
bobp@prosumers.ca

http://bpatterson.qhealthbeauty.com
http://apatterson2.ordermygift.com

Any views expressed in this message are those of the individual sender
and do not necessarily reflect the views of any other entities or persons.
Any action taken as a result of the contents of this email is totally the
responsibility of the reader.

-------------------------------orig.-------------------------
On Sunday 25 October 2009 11:09, Karen McCaffery wrote:

A friend of mine purchased a used Rebel with 0-320. A crack developed
in
his windshield and he has been trying to get in touch with "Murphy
Parts"
for over a month. He said no on has attempted to get back in touch with
him. Can someone enlighten me as to the correct protocol to buy a new
windshield for a Murphy Rebel? Is this still possible and appx. how
long
does it take to get one? Cris

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Drew



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