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From: "CIRRUS7" <
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To: "Murphy Rebel" <
murphy-rebel@dcsol.com>
Subject: Re: Spinner front bulhead
Date: Sun, 1 Nov 1998 12:47:21 -0500
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glad to hear someone thinks the way i do about the early kits! terry rebel
#46
-----Original Message-----
From:
RebelAir@aol.com <
RebelAir@aol.com>
To:
murphy-rebel@dcsol.com <
murphy-rebel@dcsol.com>
Date: Saturday, September 12, 1998 7:28 AM
Subject: Re: Spinner front bulhead
Hi Dennis
I'm glad that MAM is going to help Stefan out now. I approached MAM last
year
with this problem and did not receive any satisfaction.. I still cannot
even
get linked into the MAM technical support and they keep telling me that
Dave
has to do it. MAM was very happy to redesign their tanks based on my
drawings
several years ago - that is the time when I suggested that the tanks and
main
skins be terminated outside the tank area as opposed to inside - a major
change and help for all concerned now incorporated into all their kits,
but,
when I want help - well that is often another story. I do not understand
this. Information flow is often poor. I was upset recently to learn that
the
forward corners wraps have been yet changed again - first from 0.020 to
0.025
and now to something heavier. No info was forthcoming to the builders that
have been out there for sometime. Us early builders paved the way in alot
of
respects for the later kit builders by there ideas and the purchases etc.
to
keep MAM going. Sometimes you wonder why when you cannot even get signed
up
onto web support.
A web page of changes and mistakes etc. in the manual would be very easy to
post so that each builder could access this info and not have to fall into
the
same trap.
Nobody expects MAM to be perfect but it would help MAM in the long run to
communicate all issues. The builders are your best salespeople - no slight
is
intended to MAM sales, but the more Rebels flying the better it would be
for
MAM. There is a good reason that when you go to Oshkosh, only 8 rebels
show
up. I am tired of being told by tech support that " oh yeah, you have one
of
the early kits, that is why you have not been told etc." Since when is
#328
an "early kit" when you have only sold 600 tops.
Regards
Brian Cross
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